To return your order, please include the original invoice as well as the merchandise in their complete original packaging. Qualifying orders include a pre-paid USPS return label so you can easily return your purchase back to our facilities. We are not responsible for lost return packages and recommend you insure and track your package. You’re also welcome to use the shipping method of your choice instead of our return label.
Please address all returns to:
121 East Main St
Alhambra, CA 91780
You will receive an email notification from FIACCI once your return has been processed completely. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. Also, we’re unable to refund any original shipping charges, if applicable.
At this time, we can only process exchanges for the same item.
PRICES ARE SUBJECT TO CHANGE
FIACCI gladly honors a one-time sale price adjustment on full-priced and in-stock merchandise within seven days of the retail purchase. Final sale items are not eligible for price adjustments. To obtain a price adjustment, please send an email to [email protected] within seven days of your order date. If your order is eligible, we will refund the difference to your original form of payment. Items already purchased with a promotional discount are not eligible for price adjustments.
FIACCI Points are one-time use and non-refundable. If you return an order, the FIACCI Points you earned on that order will be deducted from your account when your return is processed. If you already spent the points earned on the returned order, the dollar value that corresponds to the used points will be deducted from your total refund.
Please see our international return policy.
Custom-made or personalized merchandise, such as but not limited to monograms and engravings, are final sale. These items are handmade to order and cannot be returned. You can find this information on the product pages as well as on your invoice.
FACTORY CLOSEOUT RETURNS
Factory Closeout Merchandise do not qualify for free return shipping. If you use a FIACCI pre-paid return shipping label on a Factory Closeout Merchandise alone, $5 will be deducted from your refund. To avoid the $5 fee, you will need to return the Factory Closeout Merchandise using your own shipping method.
FINAL SALE ITEMS
Items purchased on sale and marked as FINAL SALE cannot be returned.
GIFT WITH PURCHASE
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to deduct the retail value of the gift.